March 24th 2020



The World and especially the Travel Industry are facing a truly unprecedented situation. The global Coronavirus pandemic is affecting all our families, our businesses and our society. 

This disease has shown us that we are all one: what affects someone on the other side of the world, affects us all today and that powerful lesson should never be forgotten. We will come out of this more human and united than ever before. 

Our thoughts and sentiments are especially with those who are sick, to whom we extend our heartfelt wishes for a full recovery. And we're truly inspired by the selfless healthcare workers around the world who are on the front line working tirelessly to care for people in need.

As hard as this situation is, it is also a temporary one. It will pass, meanwhile we want to send this message to our stakeholders:

To our customers,

I confirm our 100% commitment to your success. We understand these are challenging and difficult times. As a Solutions Partner, Kaelis will remain supporting you with the necessary speed and flexibility that this situation requires.  We keep committed to transparency, communicating potential impacts as soon as they are known. Contingency plans are in place.

To our team members,

I want to thank you all for the excellent performance working from home for two weeks already. It makes me very proud seeing that our company's operation is not affected, being all our systems in the cloud, and having the technological resources to keep operations running from remote, but I am also proud of the attitude and spirit of our people. Thank you also for the sacrifices you are all making to make sure we come out of this stronger.

I am also extremely happy that the measures we took in early stages meant that we have had no confirmed cases in our team nor in their families.

To our investors,

I want to thank you all for your support and understanding that this is just a temporary situation and when this is over, our Industry will keep being as thriving and resilient as ever, an industry that grows in the long term in spite of the many crises that has overcome in the past. I also thank you for keeping your focus in the long term.

To our partner suppliers,

Thank you for backing us up and for having the flexibility and patience to be able to comply with our customerĀ“s needs. Your support will not be forgotten.

To our society,

We will keep working hard, together with the rest of the Travel Industry, to make sure that when this is over you can still have the best possible travel experience. We are also quickly working on bringing products to the market that will make your journeys healthier and safer than ever.


Together, we will be able to weather this storm and come out of it stronger. 

We are one.

Federico Heitz